How can we help you?#

Have a question or need a hand? You’re in the right place. Our FAQ covers the most common things people ask.

Security & Data Management

Why aren’t my accounts and codes synchronized across devices?

Here are a few things to check.

How do I cancel my Authenticator App subscription?

You can cancel your subscriptions directly through your Apple ID settings.

How do I check if I’m using the same vault on each device?

Learn how to check if your devices are linked to the same vault.

What’s the difference between Transfer and Sync when moving to a new device?

Understanding Transfer vs. Sync for a seamless move to your new device.

How do I enable Auto-Lock in the Authenticator App?

Protect your two-factor authentication (2FA) codes from unauthorized access.

Forgot your Authenticator App password?

If you've forgotten your vault password, here's what you can try.

How does the Sync & Backup feature work?

Our Sync & Backup feature helps keep your authentication codes safe, even if you lose your phone or get a new one.

How do I use the Import/Export feature in the Authenticator App?

Import, export, and restore from backup your codes from the Authenticator App.

How do I move my codes and accounts into one primary vault?

Learn how to check if your devices are linked to the same vault.

How do I restore or sync my accounts on a new device?

Restoring or syncing your 2FA accounts is easy, quick, and secure.

How do I switch between vaults in the Authenticator App?

Changing the vault on the Authenticator App is quick and secure.

How do I unlock the Authenticator App on my Mac with my Apple Watch?

Unlock the Authenticator App using your Apple Watch.

How do I update my Authenticator App password?

If you want to update your password, you can do it directly from the Authenticator App.