How can we help you?#

Have a question or need a hand? You’re in the right place. Our FAQ covers the most common things people ask.

Security & Data Management

Why aren’t my accounts and codes synchronized across devices?

Here are a few things to check.

How do I cancel my Authenticator App subscription?

You can cancel your subscriptions directly through your Apple ID settings.

How do I check if I’m using the same vault on each device?

Learn how to check if your devices are linked to the same vault.

How do I enable Auto-Lock in the Authenticator App?

Protect your two-factor authentication (2FA) codes from unauthorized access.

Forgot your Authenticator App password?

If you've forgotten your vault password, here's what you can try.

How does the Sync & Backup feature work?

Our Sync & Backup feature helps keep your authentication codes safe, even if you lose your phone or get a new one.

How do I use the Import/Export feature in the Authenticator App?

Import, export, and restore from backup your codes from the Authenticator App.

How do I move my codes and accounts into one primary vault?

Learn how to check if your devices are linked to the same vault.

How do I restore or sync my accounts on a new device?

Restoring or syncing your 2FA accounts is easy, quick, and secure.

How do I switch between vaults in the Authenticator App?

Changing the vault on the Authenticator App is quick and secure.

How do I unlock the Authenticator App on my Mac with my Apple Watch?

Unlock the Authenticator App using your Apple Watch.

How do I update my Authenticator App password?

If you want to update your password, you can do it directly from the Authenticator App.