How to enable TOTP Authenticator App for Salesforce

How to enable TOTP Authenticator App for Salesforce

Kevin Archer picture by Kevin Archer·Updated 21 Oct 2022·about 4 minutes

1

Download Authenticator App

  • Before we start, download Authenticator App by searching for it in your Apple device's App Store or click on the button below Download on the App Store

    iOS Apple App Badge

2

Locate 2FA Settings

  • Log in to your Salesforce account and click Settings from the drop-down menu next to your profile picture in the upper right corner.

    Locate 2FA Settings
3

Select One-Time Password Authenticator

  • Find and click on: Advanced User Details then next to the App Registration One-Time Password Authenticator click Continue

    Select One-Time Password Authenticator
4

Verify Your Identity

  • Salesforce will send you an email with Verification Code that need to be confirmed in this step.

    Verify Your Identity
5

Set up Two-Factor Authentication

  • In this step is shown the QR Code that contains the secret key which you need to scan with Authenticator App. Keep this page open as you reach for your device.
    Note: Do not scan the demo image shown below.

    Set up Two-Factor Authentication
6

Capture QR Code

  • Open Authenticator App, tap the plus add new Item button, and hold your device up to the computer screen to scan the QR Code from Salesforce web page.

    Capture QR Code
7

Verification code

  • After successfully scanning the QR Code, Authenticator App will automatically choose the Salesforce logo and autofill the account name and secret key. Click on Save when ready.
    Tip: You can choose the account icon by pressing on add new icon icon

    Verification code
8

Confirm OTP code

  • Returning to the Salesforce, enter the numerical code from Authenticator App in the appropriate field. When done click Connect and that's all. Your Salesforce account is now protected.

    Confirm OTP code

You're all set! You've enabled Two-Factor Authentication (2FA) for your Salesforce account. To learn more, visit the Salesforce support page. Stay safe!

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