Authenticator App Frequently Asked Questions

Authenticator is an app that generates secure two-factor authentication (2FA) codes for your accounts. When you set up your account with two-factor authentication (2FA), you will receive a secret key to enter into the Authenticator, usually, the key is in a QR code form.

This establishes a secure connection between Authenticator and your account. Once this secure connection is established, the Authenticator will generate a 6-8 digit code that is required to access your account. Even, if someone knows your password they still need the 2FA code to access your account.

Two-factor authentication (2FA), sometimes referred to as two-step verification, is an extra layer of security for your account in which users provide two different authentication factors to verify themselves. This process is done to better protect both the user's credentials and the resources the user can access.

Two-factor authentication provides a higher level of security than authentication methods that depend on single-factor authentication (SFA), in which the user provides only one factor - typically, a password or passcode. Two-factor authentication methods rely on a user providing a password, as well as a second factor, usually either a security code or a biometric factor, such as a fingerprint or facial scan.

The key advantage is the approach. With security and privacy in mind, we designed this app to be convenient for everyone. No account required. All data are encrypted by default even if stored in iCloud. Synchronization and Backup. User-friendly and native experience all Apple devices.

The majority of sites (Gmail, Office 365, Dropbox, Facebook, etc.) support two-factor authentication (2fa) and usually provide a step by step guide in how to enable that security option. Alternatively, you can visit our 2FA Guides page.

All your data stored in Authenticator is always end-to-end encrypted and your Password is never shared with anyone, even with us, this makes it impossible to restore your password. Unfortunately, the very last and only option available to continue using Authenticator is to start over and create a new vault. Learn more about how to start over and create a new vault.

Before you can start using Authenticator on your Apple Watch, you'll need to get Authenticator on your iPhone. Learn more about how to set up Authenticator on Apple Watch

If you want to restore/synchronize your accounts on a new device, you can do this action only if you have enabled synchronization and backed up your data previously. Learn more about how to restore or synchronize my accounts on a new device.

This issue is related to your iCloud configurations, looks like you have denied access to iCloud Drive or you don't have an active iCloud account on your device. Learn more about how you can enable the iCloud Drive on your iPhone and iPad.

Each website has its own guide on how to enable two-factor authentication. For more detailed instructions on how to enable two-factor authentication(2FA) for your Facebook account, you can visit our How to enable 2FA for Facebook.

NOTE: If you haven't set up two-factor authentication for your Facebook account, please contact Facebook support directly.

Each website has its own guide on how to enable two-factor authentication. For more detailed instructions on how to enable two-factor authentication(2FA) for your Instagram account, you can visit our How to enable 2FA for Instagram

NOTE: If you haven't set up two-factor authentication for your Instagram account, please contact Instagram support directly.

With Authenticator App widget, you can access your 2FA codes even faster. Learn more about how to create a widget for your 2FA accounts.

Just follow these simple steps covered in this article Import codes from Google Authenticator.

It is super easy to cancel Authenticator App Premium subscription. However, due to Apple restrictions, we are unable to cancel your App Store subscription on our end. App Store subscriptions renew automatically by default, so it is recommended to manually cancel them. If you need help with this, please reach out to us